Who We Are
Enverito Cleaning provides residential and commercial cleaning services across Australia. For the purposes of this policy, “we”, “us”, and “our” refer to Enverito Cleaning. Our contact details are listed at the end of this page.
Scope
This policy applies to personal information processed when you browse our site at enverito.com, make a booking or enquiry, communicate with our team, or engage with our marketing. It does not cover third-party websites or platforms that we do not control.
Information We Collect
- Contact and identity details: name, email address, phone number, suburb/city, and any information you include in free-text fields.
- Service details: property type, room counts, access notes, preferred times, and service preferences.
- Transactional context: booking confirmations, invoice references, and communication history.
- Device and usage data: IP address, browser type, pages viewed, and interactions collected via basic analytics and essential cookies. See our Cookie Policy for details.
- Media you provide: optional photos or documents relevant to a service quote.
How We Use Your Information
- Provide quotes, accept bookings, and deliver cleaning services.
- Communicate about appointments, changes, and feedback.
- Improve quality, safety, and user experience on our website.
- Prevent fraud, secure our systems, and comply with legal obligations.
- Send service updates or offers where permitted. You can opt out at any time.
Legal Bases
We process personal information on one or more of the following bases: your consent, performance of a contract or steps prior to entering a contract, our legitimate interests in operating and improving our services, and compliance with applicable laws and regulations.
Sharing and Disclosure
We do not sell personal information. We may share limited data with:
- Service providers and contractors who help us operate the website, schedule jobs, process communications, or provide on-site services.
- Professional advisers such as accountants, insurers, or legal counsel where reasonably necessary.
- Authorities when required by law or to protect rights, safety, and security.
Where third parties process information on our behalf, they are bound by confidentiality and data protection obligations.
Retention
We keep personal information only as long as needed for the purpose collected, to meet legal or accounting requirements, and to resolve disputes. Typical retention periods include:
- Enquiries without booking: up to 12 months.
- Booking and service records: typically 7 years for tax and business records.
- Analytics data: as described in our Cookie Policy.
Your Choices and Rights
- Access and correction: you may request a copy of your personal information and ask us to correct inaccuracies.
- Erasure: you may request deletion where we no longer need the data, subject to legal obligations.
- Objection or restriction: you may object to certain uses or request we limit processing.
- Marketing opt-out: unsubscribe using the link in messages or contact us.
Security
We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, or disclosure. No method of transmission or storage is completely secure, and we encourage you to share only the information necessary for your service.
International Transfers
Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with this policy and applicable laws.
Children
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.
Cookies and Similar Technologies
We use essential cookies to run the site and limited analytics to improve performance. Details, controls, and retention are described in our Cookie Policy.
Changes to This Policy
We may update this policy to reflect changes in our practices or applicable law. The “Effective date” at the top will indicate the latest version. Material changes will be highlighted on this page.
Contact Us
If you have questions, requests, or complaints about privacy, contact us using the details below. We aim to respond promptly.
Complaints
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au/privacy/privacy-complaints for guidance.